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CRAP! Communication

Dr. Paul Donovan

Creating safety for employees to really talk

Creating Safety for Employees to Really Talk Background. This case study relates to my work…

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Technical Support Group who had lost confidence of their internal customers

The situation, and its problems. This technical support group offers technical support to a number…

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A large factory threatens to close

The situation. It was 2007 and this large pet food factory was in trouble.  The…

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